Refund policy

All orders are final

Because every Glamish selection is prepared and dispatched for you as soon as it is placed, orders cannot be cancelled, returned or exchanged once they have been placed. Please review your pieces, sizes and delivery address carefully before you complete checkout.

Damaged or faulty pieces

If a piece arrives damaged or faulty, write to us within 14 days of delivery through our contact page with your order number and a photo or short video of the piece. We will send a replacement or refund the delivery fee you paid for that piece, whichever you prefer. You do not need to return the piece unless we ask you to.

Orders that do not arrive

If your tracking shows no movement for 30 days, or your order has not arrived within 45 days of dispatch, contact us. We will investigate with the carrier and, if the parcel is lost, send a replacement or refund the delivery fee paid.

Complimentary pieces

When your pieces were complimentary with a welcome or ambassador code, any refund is limited to the amount you actually paid, usually the delivery fee.

How refunds are paid

Approved refunds go back to the original payment method. Your bank may take 5 to 10 working days to show the credit.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer laws of the country where you live.

Contact

For any question about your order, write to us through our contact page.